Terms of service

Terms of Service

Last updated: 19 August 2026

Welcome to Raw Earth. These Terms of Service govern your access to and use of the Raw Earth website, rawearth.in, and your purchase and use of products offered through the website.

By accessing our website, browsing our products, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use the website or place an order.

1. About Raw Earth

Raw Earth is an earth-inspired home and lifestyle brand offering handcrafted terracotta products, including planters, drinkware, décor and other products made from natural and traditional materials.

The products available on the website are intended for personal, household and gifting purposes unless otherwise specified.

2. Eligibility

By using this website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.

  • The information you provide to us is accurate, complete and current.

  • You will use the website only for lawful purposes.

  • You will not misuse, interfere with, or attempt to gain unauthorised access to the website or its systems.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours and other information displayed on the website are accurate.

However, Raw Earth products are handcrafted and made using natural materials. Therefore:

  • Minor variations in colour, texture, shape, finish, size or pattern may occur.

  • Small marks, natural variations, surface textures or minor imperfections may be inherent to handcrafted terracotta.

  • Hand-painted products may have slight differences from the product images shown on the website.

  • Colours displayed on your screen may vary depending on your device and display settings.

Such variations are not necessarily defects and are part of the character and individuality of handcrafted products.

4. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit the quantity of products available for purchase.

  • Discontinue any product at any time.

  • Modify product specifications, descriptions or designs.

  • Correct pricing, description or availability errors.

If an order cannot be fulfilled after it has been placed, we will inform you and provide an appropriate resolution, which may include cancellation and refund of the affected order.

5. Prices and Taxes

All product prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

Applicable taxes, shipping charges and other charges, if any, will be displayed during the checkout process or otherwise communicated before completion of the purchase.

Raw Earth reserves the right to change product prices at any time. Any price change will not affect an order that has already been successfully accepted and confirmed, except where an obvious pricing or technical error has occurred.

6. Orders and Order Confirmation

When you place an order through the website, you are making an offer to purchase the selected products.

An order will be considered accepted once Raw Earth confirms the order and/or begins processing it.

We reserve the right to refuse or cancel an order in circumstances including, but not limited to:

  • Product unavailability.

  • Incorrect or incomplete customer information.

  • Suspected fraudulent or unauthorised transactions.

  • Incorrect pricing or product information caused by a technical or human error.

  • Delivery restrictions.

  • Any other circumstances permitted under applicable law.

If an order is cancelled after payment has been received, the applicable amount will be refunded through the relevant payment method or another appropriate method.

7. Payment

Payments may be processed through third-party payment service providers available at checkout.

Raw Earth does not directly store complete payment card details unless expressly stated otherwise.

By completing a transaction, you authorise the applicable payment provider to process the payment for your order.

You agree not to use fraudulent, unauthorised or otherwise unlawful payment methods.

8. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines communicated on the website or at checkout.

Delivery timelines are estimates and may vary due to:

  • Courier or logistics delays.

  • Weather or natural events.

  • Public holidays.

  • High-volume periods.

  • Incorrect or incomplete delivery information.

  • Events beyond our reasonable control.

Raw Earth will not be responsible for delays caused by circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information, including name, address, phone number and other delivery details.

If an order is returned to us because of an incorrect address, failed delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, additional shipping charges may apply for re-delivery.

9. Inspection on Delivery

Because many Raw Earth products are fragile and handcrafted, customers are encouraged to inspect the package and product immediately upon delivery.

If the product arrives damaged, please contact us as soon as reasonably possible with:

  • Your order number.

  • Photographs of the outer packaging.

  • Photographs of the damaged product.

  • Relevant details describing the issue.

This information may be required to assess a damage or replacement request.

10. Returns, Replacements and Refunds

Returns, replacements and refunds are subject to Raw Earth's applicable Return and Refund Policy, which forms part of these Terms of Service.

Certain products may not be eligible for return because of their nature, hygiene considerations, customisation, or other applicable conditions.

Products returned must meet the conditions specified in the applicable Return and Refund Policy.

Nothing in these Terms limits any consumer rights available to you under applicable Indian law.

11. Cancellations

Order cancellation requests may be accepted only where the order has not already been processed, packed or dispatched.

Once an order has entered processing or has been shipped, cancellation may no longer be possible.

Where cancellation is accepted, the eligible amount will be refunded through the applicable payment method, subject to the applicable policy.

12. Handmade and Natural Product Disclaimer

Raw Earth products are inspired by nature and are often handcrafted using natural materials.

You acknowledge that handmade products may have natural variations and are not expected to be identical to machine-manufactured products.

For terracotta products in particular, natural differences in clay, firing, texture, colour and finish may occur.

These characteristics contribute to the individuality of each piece and, unless they materially affect the product's intended use, will not ordinarily be treated as manufacturing defects.

13. Product Care and Use

Customers are responsible for using and caring for products in accordance with any product-specific instructions provided by Raw Earth.

Raw Earth is not responsible for damage resulting from misuse, improper handling, accidental impact, negligence, modification, unsuitable use, or failure to follow care instructions.

Where a product is intended for a particular use, customers should follow the relevant product description and care instructions.

14. Intellectual Property

All content available on the website, including but not limited to:

  • Brand names and logos.

  • Product names.

  • Photographs.

  • Product designs.

  • Illustrations.

  • Artwork.

  • Graphics.

  • Written content.

  • Website design and layout.

  • Videos and other visual materials.

is owned by or licensed to Raw Earth and is protected by applicable intellectual property laws.

You may view and use the website for personal, non-commercial purposes.

You may not reproduce, copy, modify, distribute, publish, sell, commercially exploit or create derivative works from Raw Earth's content without prior written permission.

15. User Reviews and Content

If you submit a review, photograph, testimonial, comment or other content to Raw Earth, you confirm that:

  • You have the right to submit the content.

  • The content does not violate any applicable law or third-party rights.

  • The content is not fraudulent, misleading, defamatory, abusive or unlawful.

By submitting content, you grant Raw Earth a non-exclusive, royalty-free right to use, reproduce, display and publish that content for legitimate business, marketing and promotional purposes, subject to applicable law.

Raw Earth reserves the right to remove content that violates these Terms or is otherwise inappropriate.

16. Website Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to interfere with website functionality or security.

  • Introduce viruses, malicious code or harmful material.

  • Attempt unauthorised access to our systems.

  • Scrape, copy or reproduce website content for commercial purposes.

  • Use automated systems to collect website information without permission.

  • Impersonate Raw Earth or another person.

  • Submit false or misleading information.

17. Third-Party Services and Links

The website may use or link to third-party services, including payment gateways, shipping providers, analytics providers, social media platforms and other service providers.

Raw Earth does not control and is not responsible for the availability, content, privacy practices, security or terms of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

18. Website Availability and Accuracy

We make reasonable efforts to keep the website available and information accurate. However, we do not guarantee that:

  • The website will always be available or uninterrupted.

  • The website will be free from errors.

  • All information will always be complete or current.

  • The website will be free from viruses or other harmful components.

We may modify, suspend or discontinue any part of the website without prior notice where reasonably necessary.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Raw Earth will not be liable for indirect, incidental, special or consequential losses arising from the use of the website or products, except where such liability cannot lawfully be excluded.

Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Raw Earth, its owners, employees, representatives and service providers harmless from claims, losses, liabilities or expenses arising from:

  • Your unlawful use of the website.

  • Your breach of these Terms.

  • Your violation of any third-party rights.

  • Your misuse of our products.

  • Any inaccurate or misleading information provided by you.

21. Force Majeure

Raw Earth will not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including natural disasters, extreme weather, fire, war, governmental restrictions, strikes, transportation disruptions, technical failures or other similar events.

22. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, store and disclose personal information.

Our Privacy Policy forms part of these Terms of Service.

23. Changes to These Terms

Raw Earth may update these Terms of Service from time to time to reflect changes in our business, website, products, services or applicable laws.

The updated version will be published on this page with a revised "Last updated" date.

Your continued use of the website after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

24. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer protection rights and dispute-resolution mechanisms available under applicable law, courts having jurisdiction in Surat, Gujarat, India shall have jurisdiction over disputes arising from or relating to these Terms or your use of the website.

25. Grievance Redressal and Contact

If you have a question, complaint or grievance relating to your order, products, website or services, please contact us:

Raw Earth
Email: rawearth.in@gmail.com
Phone: +91 9825264633
Address: 305, Shreepad World, Pal, Adajan, Surat – 395009, Gujarat, India

We will make reasonable efforts to review and resolve customer complaints in accordance with applicable law.

26. Contact

For questions regarding these Terms of Service, please contact:

Raw Earth
Email: rawearth.in@gmail.com
Phone: +91 9825264633

By using the Raw Earth website or purchasing products from us, you acknowledge that you have read and understood these Terms of Service.